Useful help, without oversharing.

Before contacting us

Include the app version, device model, approximate time of the problem, and the screen or workflow involved. Describe what you expected and what happened instead.

Never email passwords, access tokens, database strings, service keys, exact coordinates, private evidence, or complete audit packets. Dwellmark support will not ask for those items by email.

What we can help with

• Secure account connection and device-session removal.
• Foreground or passive location capture behavior.
• Evidence attachment, private upload, and local receipt states.
• Day corrections, advisor requests, packet readiness, and export workflows.
• Privacy controls, advisor access, retention, export, and deletion-review requests.

Location troubleshooting

Confirm Location Services are enabled for Dwellmark and review whether the app has While Using or Always access. Passive capture requires Always access and may be affected by Low Power Mode, device restarts, or operating-system background limits.

Dwellmark should continue to show a local receipt when secure sync is temporarily unavailable. Keep the app installed while support reviews a sync issue.

Tax and legal questions

Support can explain Dwellmark's records and workflows but cannot provide tax or legal advice, determine residency, or guarantee an audit outcome. Direct jurisdiction-specific conclusions to a qualified advisor.

Security concerns

For suspected unauthorized access, disconnect the affected device session, preserve non-sensitive details about what you observed, and contact support promptly. Do not send raw credentials or evidence while reporting the concern.